OpenAssets Support
Keep your system running
The end of a development project is the start of operations. We’re here to support your ‘business as usual’ activities for the long term, keeping your OpenAssets instance working and fault free.
Platform support
An inbound project support handover ensures that the service is ready for operations and has documentation and maintenance processes in place.
Our online support tracker keeps logs of all activity and communication to make sure that all incidents are managed to a conclusion.
Maintenance
Pro-active monitoring ensures we’re aware of issues before they become a problem, through system log management, performance monitoring and predictive alerts.
We also perform regular testing activities such as Disaster Recovery (DR) simulations to validate the integrity of your data backups and DR processes.
Regular patch management keeps your system up to date with upstream changes and security updates.